Explore FAQs from the categories below. These FAQs are based on the Audi e-tron 55. Some of these questions will also apply to other plug-in hybrid and fully electric models.
Enjoy more electric flexibility than ever, learn about how and where to charge your Audi e-tron.Explore
Does the Audi e-tron come with a charger?
Each Audi e-tron comes standard with an AC charging unit and two charging cords - a standard domestic 3 pin 16 amp plug and a 32 amp industrial plug and cable (recommended) capable of up-to 7.2kW charging.
What can I do to prepare my home for electric vehicle charging?
Audi South Africa will partner with a certified installation service provider to provide you with home energy solutions to ensure you can charge your Audi e-tron in the best possible way. For further information please contact your preferred Audi e-tron Dealer.
What is the anticipated charging time for the Audi e-tron?
Most of us will charge our electric vehicle just like our cell phone - overnight on trickle charge, and at the lowest rate provided by the energy supplier. Charging time will vary based on your electrical current supply i.e. 16 amp/32 amp and the charge state of your e-tron’s battery. Estimated charge time against 32 amp power supply is approx. 13 hours from flat to fully charged. An overnight 8 hour charge will give you approx. 240km of range. Charging stations outside of your home will have a varying kW charge, however are generally at a 50 kW level, allowing a full charge from flat in a little under 2 hours.
What effect will loadshedding have?
Loadshedding is generally managed and scheduled per area, so you should be able to plan around this. Most home-charging takes place overnight, when loadshedding does not usually occur. If at any time, loadshedding takes place when you need to charge your e-tron, you may find a suitable public charging facility close to your place of residence. The range is the Audi e-tron is sufficient, so that often, with usual daily commuting, daily charging is not always necessary. Are there many charging stations outside of the main cities? How do I find them? Yes, there are many public charging stations around the country for fast (DC) charging. We are partnering with a leading and reputable service provider to ensure customers have access to the available public charging stations across the country. The functions and equipment features shown here can be offered as additional equipment for a fee, depending on the model. Information on prices and availability can be found at www.audi.de or from your Audi dealer. The illustration serves exclusively to describe the function and may differ from the vehicle and software version shown here, depending on the model or equipment line.
Discover the possibilities of electric in the Audi e-tron, from performance and handling to safety and accessories.
Can you tow with the Audi e-tron? What towing capacity does it offer?
Yes, the Audi e-tron can tow. The tow rating on the Audi e-tron is 1.8 tonne. A tow bar is available as an optional accessory.
What is the range of the Audi e-tron?
WLTP (real world driving test) sets the Audi e-tron 55 quattro range at up to 417km, Audi e-tron 55 Sportback range at up to 446km, and the Audi e-tron 50 quattro Advanced has an estimated range of up to 336km. This is variable based on driving conditions, style, situation and terrain. The e-tron offers an innovative recuperation system, meaning the vehicle can recover energy in two ways allowing the potential of further range: by means of coasting recuperation when the driver releases the accelerator, or by means of braking recuperation when the brake pedal is depressed. In both cases, the electric motors function as a generator and convert the kinetic energy of the Audi e-tron into electric energy so you can raise your charge level when driving.
What performance does the Audi e-tron deliver?
Two electric motors power the Audi e-tron. The Audi e-tron 55 quattro and e-tron 55 quattro Advaned has a system output of up to 300 kW (in boost mode) and 664 Nm of torque. The Audi SUV accelerates from 0 to 100 km/h in 5.7 seconds, with top speed electronically governed at 200 km/h. The Audi e-tron 50 quattro Advanced outputs up to 320 kW and 540 Nm of torque, while accelerating from 0 to 100 km/h in 7.0 seconds and a top speed of 190 km/h.
Is there anything special regarding the Audi e-tron’s handling?
The electric e-tron SUV is optimised for on-road and off-road capability. Placement of the battery gives the Audi e-tron a low centre of gravity, enhancing the dynamics of the vehicle. Air suspension come standard on the vehicle, allowing customisation at the push of a button.
Does the Audi e-tron feature quattro technology?
quattro has gone electric with the Audi e-tron. Our iconic 4WD system allows all terrain capability within the e-tron model.
What safety systems does the Audi e-tron have?
ISOfix child safety system Audi level of active and passive safety features Class leading driver assistance systems Battery – Crash tested safety system
Is there a range of accessories available for the vehicle?
We have a wide range of Audi e-tron accessories available from your local authorised Audi Dealer to suit your needs and lifestyle including roof rails and attachments to mount roof boxes.
Get to know more about the Audi e-tron’s servicing and insurance procedures made for your electric driving enjoyment.Explore
How often do I need to service my Audi e-tron?
Service intervals for the Audi e-tron is 30,000km or 2 years.
Does the Audi e-tron come with Roadside Assist?
Your Audi e-tron has as standard, 24/7 Roadside assistance backed up with our nationwide Dealer network.
When does Roadside Assistance help?
Audi Roadside Assistance helps whenever you have a problem with your Audi and call Audi Assist. Of course this also applies for the Audi e-tron including problems with charging. Services under the conditions of the Audi Assist programme are free of charge for you subject to an active AFP Maintenance Plan.
What happens if a charging station is out of service and I do not have enough range to reach another one?
If the vehicle breaks down or is about to break down due to an empty battery, depending on the situation, Audi Assist provides on-the-spot assistance (e.g. mobile charging) or tows the vehicle to the nearest charging station. Services under the conditions of the Audi Assist programme are free of charge for you subject to an active AFP Maintenance Plan.
Do electric vehicles require special insurance?
This will be at the discretion of your insurance company, however our belief is that there is no difference regarding the insurance of an Audi e-tron versus any other equivalent priced vehicle.
Find out about how the Audi e-tron battery technology works and the maintenance it needs.Explore
What is the Audi e-tron battery?
The Audi e-tron features the latest in lithium-ion multicell battery technology. The advanced battery is built within a protective honeycomb structure and has integrated thermal management, designed to help optimise performance in varying conditions.
What maintenance does the Audi e-tron battery require?
The battery has an in-built battery management system and is maintenance free.
How long is the battery warranty?
8 years / 160,000km
Learn more about the cost of going electric and how you can make it happen. ExploreExplore
What is the cost of an Audi e-tron?
Pricing on the Audi e-tron in South Africa will be confirmed closer to launch.