Lindsay Saker Audi

Careers at Lindsay Saker Audi

If you're looking for a career that'll take you places, introduce you to dynamic new concepts and provide an exciting and challenging work environment, you've come to the right place. If it's the best you are after, we already have something in common!

SERVICE ADVISOR

Dealership: AUDI BRYANSTON

Short Description:To provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost effective repair and service to both parties.

Closing Date: 13 January 2020


Apply Today

SERVICE ADVISOR


  • Dealership: AUDI BRYANSTON

Short Description: To provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost effective repair and service to both parties.


Customer focus:

  • To deliver value to the customer by providing any necessary advice and recommendations that would enhance their experience of the brand.
  • To maximise customer awareness of all products and services available.
  • Planning and organizing (Essential),
  • To develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
  • To receive customers (directly or via Meet-n-Greet) in a professional and friendly manner in order to ensure they feel valued.
  • To create collaborative internal and external partnerships in order to expedite service delivery.
  • To take the initiative and exceed customer satisfaction, even in the face of setbacks or obstacles.
  • To liaise and interact with the customers accurately in order to completely understand and comprehend their service needs.
  • To maintain contact with customers on an ongoing basis regarding any possible service concerns or additional requirements.
  • To effectively interact and communicate with customers, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
  • To ensure costumer complaints are effectively managed via CRM' systems.

EDUCATIONAL REQUIREMENTS

  • Grade 12 / Matric (essential)
  • Basic technical understanding (essential).
  • Additional language would be an advantage

REQUIRED EXPERIENCE

  • 2-3 yrs. in automotive service industry

REQUIRED KNOWLEDGE

  • VWSA Group South Africa product knowledge
  • Internal procedures and processes
  • Basic technical understanding & background
  • Basic mathematical knowledge (numeracy)
  • Operating ELSA-pro, Kerridge, ETKA.

REQUIRED SKILL

  • Oral communication skills.
  • Administration skills
  • Written communication skills.
  • People / customer interaction skills Diplomacy / resilience / dealing with pressure.
  • Flexibility.
  • Problem resolution / decision-making.
  • Team working skills.
  • PC Skills.
  • Customer focus

Applications should be accompanied by Curriculum vitae, copies of certificates, indicating achievements, knowledge, skills and qualifications. For internal applicant, a written letter of recommendation and reference from your current superior should be attached to the application. Applicants will have to sign consent for ITC, criminal checks and relevant assessments.


All applications should be forwarded to:

Mail CV to: This email address is being protected from spambots. You need JavaScript enabled to view it. or
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Apply online:
https://www.motuscorp.co.za/careers/

Equity statement : We are committed to employment equity when recruiting internally and externally. We are an equal opportunity employer and preference will be given to equity candidates. It is also the company’s policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our employment equity goals.

Should you not have received a response within 4 weeks of the closing date of this advert, please consider your application unsuccessful.

No Vacancies Are Available at Present.